is your reliable companion for any
Our dedicated support team is available 365 days a year, ensuring you have assistance whenever you ride your Triumph in South Africa.
Your safety and peace of mind are our top priorities.
Triumph SA is excited to announce our Triumph Assist programme designed to give you peace of mind that we’ve “got your back” while you are traveling on your Triumph away from home.
We have taken on board customer input that while we have an excellent, focused, premium network located to suit where 80% of large capacity motorcycle buyers live in SA, there is a concern that our dealers (and approved service centres) may not always be “around the corner” if needed while travelling in our beautiful country.
WHO IS COVERED WITH TRIUMPH ASSIST?
All Triumph customers who have purchased their motorcycles through our dealer network and currently fall within their warranty period.
In this regard, we have extended the Triumph Assist cover one year beyond the expiry of the standard Triumph warranty period!
WHAT IS TRIUMPH ASSIST?
We'll support you anywhere in the South Africa to try and get you going again, if you are over 100 kilometres from home. If we can’t get you going, your motorcycle will be taken to the nearest Triumph dealer / Authorised Service Centre for repair during their opening hours.
If required, as you are on a journey, Triumph will send you an appropriate motorcycle to continue your travels. Responsibility for usual excesses will be required.
In the event that we can’t get to you before bedtime, we agree to cover reasonable accommodation costs up to R900 per night
Note: If you have an issue with your motorcycle at home, feel free to contact your nearest dealer.
TERMS AND CONDITIONS
Triumph Assist cover is in the event of mechanical or electrical failure of the motorcycle, as covered by the warranty.
Issues experienced while at home (within 100km)
Punctures or rim damage
Meals and other incidental costs
Any other incident which is not because of a product failure
Your motorcycle will need to be fully maintained, according to the Triumph service schedule, by a Triumph dealer or Authorised Service Centre to qualify for Triumph Assist.
Motorcycle must NOT have been used for competition, misused*, inadequately or incorrectly serviced or maintained
The motorcycle must NOT have been subject to any modification, repair or replacement other than as authorized by Triumph Motorcycles Limited
The motorcycle must have been serviced as detailed in the manufacturer’s service maintenance schedule, the intervals specified in the Triumph Owner’s Handbook and the service log completed accordingly
The motorcycle battery is warranted for 12 (twelve) months from the original date of purchase of the motorcycle
TRIUMPH ASSIST DOES NOT COVER YOU FOR:
Defects caused by faulty adjustment or repairs and alterations performed by a NON-Authorized Triumph Dealer are not covered by this Policy
Defects caused by the use of parts and accessories not authorized by Triumph Motorcycles Limited are not covered by this policy
Normal servicing and normal service items, such as spark plugs, and oil and air filters are not covered by this policy. Similarly, items which are expected to wear as part of their normal function such as tyres, bulbs, chains, brake pads and clutch plates are also excluded unless there is a manufacturing defect
Defects to the front forks oil seals as they are subject to wear and tear, including but not limited to damage caused by stone chips to the inner fork tubes
Motorcycles used on a commercial basis
Motorcycles which the wrong / poor fuel has been used
* Misuse includes any use not in accordance with the recommendations made in the ‘how to ride the motorcycle’ section of the Owner’s Handbook and any use contrary to the warnings given in the same handbook. In addition, misuse will include, but not be limited to any use of the motorcycle which does not constitute normal road use